- Business/ IT Consulting
- Migrations/ Upgrades
- Custom Development
- Third party Testing
- Corporate Training
- Application Maintenance
- Business Support Services
- Professional Services
- Infrastructure Management
Sentio can help our customers in the process of Business Engineering/ Business Process Re-engineering and Business Blueprinting before the customer embarks on the journey to implement the Enterprise Application. Sentio's Domain Experts and Business Consultants, who have worked in the industry for several years prior to coming into IT, will 'talk your language' and translate it into the language our technical persons understand. They will put your organization structure, business processes and other important aspects of your business into a framework of 'Industry Best Practices'. They can also advise you if your current processes can be bettered so that your organization benefits from the same.
Sentio will help you with the Gap Analysis which will tell you the gaps between what the solution can provide as against what you desire from the solution and will advise you whether you need to change your business processes to match the application functionality or whether there would be a 'work around solution' so that the application can be tweaked to match your business critical processes which cannot be altered.
Sentio will also help carry out a third party audit of your already existing application and advise if it has been implemented to deliver the optimum performance or some fine tuning can be done on it. We can submit review reports prior as well as after the implementation on the status of your organization's readiness for the application. We will help you with building the IT strategy and roadmap, suggest bet fit applications for your business imperatives as well as evaluation of the right solution vendor/ partner.
Sentio will be your trusted partner in the actual implementation of the Enterprise Applications. With the depth and the breadth of the exposure to various enterprise systems in the areas of Enterprise Resource Planning, Supply Chain Management, Customer Relationship Management, Business Intelligence and Data Warehousing in their past working life, Sentio consultants are well equipped to carry out with ease the complex task of whether entire 'end to end' implementation or a mere module or two, whether rolling out a Global Template in various countries or a Localization to suit the local 'flavour' of business model, accounting standards or government policies. With adherence to defined time and cost commitments, Sentio teams of Functional and Technical Consultants will do a proper hand holding with your IT team as well as the system users to ensure that they are able to adapt well to the change the application brings to their work environment.
Through training and re-training Sentio team will ensure that the Knowledge Transfer is carried out properly so that your team can shoulder the application maintenance responsibility in the future. Sentio follows the proven methodology of 'Requirement Study and Analysis – Gap Analysis – Setups/ Customization – Testing – Go-live – Post go-live Support' for the Implementation of Enterprise Applications.
For the existing users of IT solutions, there could be a requirement to migrate/ upgrade their applications owing to several factors like major changes in the Business Requirements, obsolescence of the Hardware Platform or O.S., lack of support on Legacy Applications or previous Enterprise Application, requirement for supporting new functionality and so on. Sentio understands the huge problem due to such unavoidable 'disruptions' in otherwise smoothly running IT solution and can help you migrate or upgrade causing the minimal down time. We will take you through this transition through near 100% migration of database or localization scripts into the new application, parallel runs and a smooth go-live.
Towards this end, Sentio follows a proven and tested methodology of 'Upgrade Assessment and Planning – Technical Upgrade – Functional Upgrade – Testing – Training – Go-live'
Sentio has skills in development tools on Oracle, Microsoft, SAP or Open Source platforms (refer skillset page). We can offer customization to your enterprise application, integration of third party plug-ins to the application or a wholly custom developed bespoke application to suit your requirements.
With the help functional consultants who prepare the design/ architecture support, our technical consultants write code using the international coding standards and using the most modern development methodologies such as waterfall, spiral, incremental, RAD or 4GT and software engineering techniques such as Object Oriented Analysis and Design (OOAD), Computer Aided Software Engineering (CASE) tools or Universal Modelling Language (UML).
We deploy black box/ white box testing techniques to carry out extensive testing of the codes to ensure near bug-free delivery the first time.
Our Custom Development methodology is based on the standard application development methodology of 'Analysis – Design – Coding – Testing – Go-live'.
Assisted by a tie up with the world leading Third Party Testing Services company SQS, Sentio offers various testing services including Regression Testing, Package Implementation Testing, Operational Acceptance Testing, Security Testing, System Testing, User Acceptance Testing, Performance Testing and so on.
We are backed up by a team which has extensive testing experience in the applications like Temenos T24 and SAP and use of tools like WinRunner, LoadRunner, QTP and Rational SQA etc. using Manual, Automated or Agile testing techniques. We help you create test cases and write/ run test scripts to ensure a thorough testing of your application.
Sentio can conduct Corporate Training Programs both 'onsite' (at customer premises) or 'offsite/ offshore' (at Sentio office or a neutral venue) for all types of requirements whether functional/ technical or end user training.
Sentio follows the original course curriculum specified by the application vendors with customization to suit the specific requirements of the customer. In terms of the course duration and schedule, again the same can be customized as per the customer's preference.
Sentio conducts the training for a batch of maximum 12 participants per trainer in order to ensure that the trainer can provide individual attention to the participants based on their learning curves. We provide a classroom type training consisting of around 4-5 hours lectures followed with 2-3 hours of hands on exercises and Q&A sessions. We conduct intermittent tests to periodically evaluate the participants' progress and knowledge retention.
Sentio training program can be a very cost effective option for the training programs conducted by the application vendors particularly when 'knowledge transfer' is the objective and not the certification.
Sentio offers total Application Maintenance Services portfolio from setting up a 24x7 Helpdesk to Hosted and Managed Services. We can setup either Shared Support Services or a Dedicated Application Support Team tailored to suit your needs. We can provide support on 8 x 7 or 24 x 7 basis as per your requirements. This may be provided using our shared infrastructure or setting up a dedicated centre for you.
We offer Managed Services based on the following models:
Managed Application Services: in which we use the customer's IT infrastructure and provide onsite-offshore services to run the application on his behalf based on agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) Hosted and Managed Services: where we invest into hardware platform, OS and software licenses on behalf of the customer and provide him services based on Software-as-a-Service (SaaS) basis.
Under the AMS we can support on the following:
- Database Administration (DBA)
- Technical Support
- Application Upgrades
- Data Centre Management
- Disaster Recovery
- Automated Services such as Backups
- Performance Tuning
- Managed Services Dashboard
Sentio provides the entire range of Business Support Services including
Development of Intranets and Extranets, Employee Portals, Customer Self Service Portals and e-Business solutions
Development of Dashboards for the Strategic Enterprise Management which helps key management personnel to have a summarized view of the organization performance on sales, finance, production and other important functions and take informed business decisions.
Application Integrations Services to help various business applications 'talk to each other' seamlessly.
Sentio helps the customers in their staffing needs through its Talent Acquisition Services. Whether you are looking for Functional / Technical Consultants to manage your application or for Senior and Top Management positions to head various IT related functions we can get you the right talent through extensive head hunting and search services for both your Contract and Permanent Staff Augmentation needs.
We can also provide Recruitment Process Outsourcing model in which our recruiters can work as an extension of your organization and provide recruitment function support exclusively for your needs.
Our Infrastructure Management Services include
- Application Server Management: Procuring, configuring, maintaining and managing Hardware and Software Applications, Software distribution and administration, Manage changes, updates, patches, and service packs, Implementing central or individual policies, Problem identification, notification and resolution, System tuning and performance monitoring,
- Network Management: Procurement, configuration and Implementation of Network Devices, Proactive Fault Notification, Configuration Management, Accounting Management, Performance Management, Security Management, 24x7 proactive monitoring, Incident Management, Service Desk, Monthly reporting, Vendor Management, Change Management, Problem Management, Capacity Management, SLA Management, Asset Management
- Remote Management: Configuration Management, Incident Management, Performance Management, Security Management
- Server Consolidation and Virtualization: Logical Consolidation, Physical Consolidation, Rational (Workload) Consolidation, Native Virtualization, Hardware Assisted Virtualization
- Security Solutions: Design, Deployment and Management Firewall, IDS, IPS, Antivirus, UTM, Managed Security Services, Enterprise Integrated Security Solutions, Vulnerability Assessment and Fixing, Access Control and ID Management